We use Australia Post’s Express Post satchel system to deliver items Australia-wide from our Online Store in GRENFELL, NSW.
Once your order is made and shipped, orders for delivery within most city metro areas Australia-wide will be delivered in approximately 1 – 3 working days. Delivery to WA and rural areas will receive the fastest possible delivery using existing transport links, this may take up to 6 days.
We utilise Australia Post’s safe parcel drop, in which your satchel will be left at your shipping address in a safe place (as deemed by Australia Post) as no signature is required upon delivery.
Please note that while we package the products very carefully, safely and securely, once the product is shipped, the condition and delivery of the product is within the control and responsibility of Australia Post. Candles Online does not and cannot accept responsibility for parcels lost by Australia Post.
We keep a tracking number on file for each Express Post candle that is sent, but the responsibility lies with the carrier once the parcel has left our location.