Frequently Asked Questions

How long does Candles Online take to make a candle?

It can take from 1 to 7 days to make a candle, depending on the date of the ceremony and your location.

If you require your candle urgently, please email, call or text us.

I need a candle urgently. How quickly can you make my candle?

All our candles are handmade so we do require time to make your candle.  However, we are flexible and accommodating to your needs.

  • * Please note:  we will let you know if we are unable to make your candle by the deadline
  • What sizes do the candles come in?

    Candles Online personalised candles come in three (3) sizes:

    • Small = 17.5cm x 5cm (7″ x 2″)
    • Medium = 20cm x 6cm (8″ x 2.5″)
    • Large = 23cm x 7.5cm (9″ x 3″)

    We also custom make your candle in a taper lighting candle (20cm x 2cm) and/or bonbonnieres  (10cm x 5cm) size.  Please call or email us if you wish to have your personalised candle made in the taper or bonbonniere sizes.

    Candles Online Candle Sizes

    Can I see the candle design before it’s made?

    Yes you can!

    Once we receive your Candles Online order, we will create your personalised candle design and email you a design proof for your approval.  (We will make any changes you need).

    Once you have approved the design, we will then finish handcrafting your personalised candle.  This is our way of making sure you are 100% satisfied with your custom candle.

    What is the candle made from?

    All our candles are Australian-made and are crafted from 100% high-grade paraffin wax.  The candles are a bright white in colour and pillar shaped.

    Can I light and burn the candle?

    Yes you can!

    The candles are specially designed to burn and melt in the middle of the candle so the outside of the candle (where the design is), will not melt or burn off.

    Can I Pay by Credit Card?

    Yes you can!

    Simply select the ‘PayPal/Credit Card’ option at check out and press the ‘Pay With Credit or Debit Card’ button on the PayPal Log In screen.

    It looks like this:

    Candles Online PayPal log in screen

    Do you have any other questions for us?

    We are here to help!  Please feel free to contact us, call or text any questions or queries you have.  We pride ourselves on our excellent customer service and will endeavor to get back to you as soon as we can.

    Request a callback

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